Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can go thru your customer account or contact us at hello@noxandlily.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question by using the contact form or emailing hello@noxandlily.com.

Damages and issues

Please inspect all items as soon as you receive them and contact us immediately if any item is defective, damaged, if you receive the wrong item, or any item breaks within 7 days of delivery we will replace them (depending on available stock) or refund you the price of the item. In order to process a claim, please email us at hello@noxandlily.com and include pictures of the damaged items.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like earrings (for hygienic reasons), and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us by using the contact form or emailing hello@noxandlily.com.

 

Cancellations

If you wish to cancel your order please email us to hello@noxandliy.com as soon as possible. We are unable to cancel orders once they are processed. We also reserve the right to cancel any orders that seem suspicious or fraudulent (refer to Terms of Service for more details).